FAQs

SPEQS® are determined to deliver an ever-expanding range of eye-wear and contact lenses with the confidence that their vision, passion and precision will shine above the rest.

If you have any questions, please don’t hesitate to contact SPEQS® Customer Care who can assist you 1800 669 877 | support@speqs.com. Otherwise any other queries should be comprehensively answered in the following FAQ.

How do I search for an item on the SPEQS® website?

Just search for the desired item in the keyword search tool bar in the top right of the home-page. You can search for any keyword, brand or model number and it will be filtered through our advanced search system.

How do I place an order on the SPEQS® website?

Once you have added the desired products to your cart, you will be able to checkout by using your payment system through credit card. Make sure that you must have a working email address to received your order summary and tracking number. The tracking number will be available once your order is processed and picked up from our Australian warehouse.

How do I cancel my order?

Please call us on 1800 669 877 or email us on support@speqs.com to cancel your order.

If the product I am looking for is out of stock, how can I find out if you will be getting more in?

If the product is out of stock or discontinued it will be removed from our website shortly. If the product you have ordered and paid for is out of stock, a support officer will contact you via email or phone and we will advise accordingly.

Where do I enter my promotional code?

Occasionally SPEQS® will offer promotional discount codes which allow you to obtain a discount on your purchase or part of your purchase. To use the code, simply enter it in the “Discount Code” text box during checkout.

How do I register for a SPEQS® online account?

To make online shopping faster and easier, you may register on the SPEQS® website. As a registered customer, you only have to enter your shipping addresses and billing information once and they will be securely stored with us for your future use. You may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to “Sign Out” when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Will I receive promotional material from SPEQS® after registering online?

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from SPEQS® or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

How do I obtain a copy of my prescription?

If you are in Australia, and your eye test was covered in any part by Medicare, then you are entitled to a copy of your prescription from your optometrist. Your optometrist will provide you with a thorough eye examination, and is required by law to provide you with a copy of your prescription for your records. Getting a copy of your prescription is as easy as asking for one, and we are sure your optometrist will be happy to help you out.

Are customers able to use insurance and health fund discounts for SPEQS® products?

To see what discounts your health fund may offer, check out our health fund providers’ page.

We can process health fund rebates on the spot for you in store. All you need to bring is your current health fund card. For online purchases, you will need to contact your health fund provider to claim your rebate post purchase.

How do SPEQS® manage to sell high end products at a reasonable price?

The SPEQS® model of retailing eyewear, using augmented reality through smart devices, means that we do not have to pay for retail rent space, retail staff or large stock holdings. In doing this we are able to pass the savings onto you.