Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the SPEQS® website and take advantage of advances in technology this privacy policy likely will change. We therefore encourage you to refer to this policy as an ongoing platform so that you understand our current privacy policy.

What sort of information do SPEQS® collect?

Generally, you may browse the SPEQS® website without providing any personally identifiable information.

However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.

We may collect the following information:

  • Name & contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

Our system automatically retains information concerning the specific products or services you have used. When you visit the website the web server also automatically collects information including your log data, IP address and may collect general information in regards to your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service and special promotions.

You may opt out of this by visiting https://www.google.com/settings/u/0/ads/authenticated

All SPEQS® customer information, and prescription details will only be used with customer authorization protocols  and shared only Health Insurance providers in accordance with supply service agreements and privacy laws.

What we do with the information we collect?

SPEQS® require this information to understand your needs and provide you with a better service

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

All of the above information that we collect, as described above, may be shared among all SPEQS® entities, including SPEQS® stores around Australia.

Service Providers: SPEQS® also may disclose information to outside companies that help us deliver the products and services we offer. For example, we may work with an outside company to: (A) manage a database of customer information; (B) assist us in distributing emails; (C) assist us with direct marketing and data collection; (D) provide us storage and analysis; (F) provide fraud prevention; and (G) provide other services designed to assist us in maximising our business potential.

We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: SPEQS® may provide information to carefully selected external companies when we believe their products or services may be of interest to you.

Business Transitions: SPEQS® may transfer or share a copy of personal information about you in the event that SPEQS® or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets.

You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of SPEQS® to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

SPEQS® partners with advertising companies to place our advertising on publisher websites on the internet.

These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalised advertising so that it directly relates to offers that may be of interest to you.

You may choose to opt-out of this service we have with our third-party advertising partner. We may also use SPEQS® cookies to provide similar enhanced online marketing to you based on your interests and preferences.

You may also choose to opt out of these enhanced online marketing ads by visiting https://www.google.com/settings/u/0/ads/authenticated

Your Choices Regarding Use of the Information We Collect

You have several choices regarding our handling of your non-public personally identifiable information.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the SPEQS® website.

We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure all of the above information that we collect, as described above, may be shared among all SPEQS® entities, including SPEQS® stores around Australia.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

License and Site Access

We grant you a limited license to make personal use only of the SPEQS® Website. Such grant does not include, without limitation:

Any resale or commercial use of the SPEQS® Website or the contents of this Website including modification, adaptation, translation, reverse engineering, recompilation, disassembly or conversion into human readable form, the contents of this Website are not intended to be so read, including use of or directly viewing the underlying HTML or other code from this Website except as interpreted and displayed in a web browser; copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, posting or transmitting any of the contents of this Website in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise;

The collection and use of any product listings or descriptions; making uses of the SPEQS® Website and any of the contents of the Website; or use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of this Website or to collect any information from this Website or any other user of this Website.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.