Shipping

The latest fashion and designs, luxuriously packaged & delivered to your door step.

SPEQS® are inspired to deliver an incredible range of products with free shipping within Australia.

How much does shipping cost?

Shipping is free! Australia wide!

How long will my order take to arrive?

All orders are express shipped by Startrack/Australia Post services. Your package will arrive in approximately 3 to 7 business days.

For online orders Australia wide, all SPEQS® members who are logged in at the time of purchase will receive FREE Express Post.

Please note that the delivery times listed by Startrack/Australia Post are estimates only and the time period of shipping commences when the parcel embarks. Prescription orders with grind, bifocal & multi-focal products may be delayed depending on the order specification and availability.

Product arrival time is also dependent on the time it takes for SPEQS® to process your order. It’s required so that we can effectively review your order information, prepare it for shipping and conduct payment authorisation if required. This process may take longer during sale periods where a 48 hours delay of shipment may occur.

Is there a reason that my order could be delayed?

Whilst we make every effort to ship your order within the timeframes supplied, unexpected delays in shipping during peak trade times may occur. Peak trade times may include special promotions, mid-season sales, end of season sales and the holiday period.

Delivery of your order may also be delayed due to public holidays.

Please contact SPEQS® Customer Care on 1800 669 877 or via email at support@speqs.com to follow up your order.

Is there a way to check shipping times & schedules?

For a complete schedule of Australian regions and shipping times, please refer to “Transit Times Calculator by Startrack/Australia Post Express”

Do SPEQS® deliver to PO boxes?

Unfortunately, SPEQS® are unable to ship to PO boxes at this time.

Do SPEQS® deliver to multiple addresses from the same order?

We are unfortunately unable to ship to multiple addresses within the same order at this time. If you want to ship to multiple addresses, please place a separate order for each location.

How long will it take for prescription glasses or contact lenses to arrive?

You should receive your products  within 7-10 business days from the date of purchase. However, if we need to contact you or your doctor to obtain your prescription, have received incomplete prescription information or need further clarification for processing your order may be delayed.

SPEQS® will contact you directly if we require further information regarding your order. Please allow time for your prescription glasses or lenses to be crafted.

Can I fast-track my purchase?

SPEQS® does not offers same-day delivery at this point in time. If you require your order to be sent in an overnight parcel, please call 1800 669 877 or support@speqs.com to enquire.

Please note that this only applies to frames without lens modifications.

Do SPEQS® ship internationally?

We do not ship internationally at this stage.

How do I track my order?

SPEQS® will send you a shipping confirmation email as soon as your purchase has dispatched which will allow you to track your order’s status and the progress of your delivery.

Please allow at least one (1) day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our customer service team so that we can assist you further.

Should you require more information or assistance, don’t hesitate to contact SPEQS® customer service on 1800 669 877 or email us at support@speqs.com

What happens if my parcel is lost?

If your package is not successfully delivered and is sent back to SPEQS® by the courier, we will contact you to provide the option of redelivery or reimbursement.  Redelivery is charged as an additional fee to you.

If your tracking information states that the package has been delivered but you did not sign for it and you cannot locate it in your mail box, we suggest taking the following steps:

  • Check the delivery confirmation document for the name of the person who signed for the package.
  • Could someone else at your residence or business signed for it? Ask around and make sure it hasn’t already arrived.
  • If you have an unusual mailing location check the tricky spots including the back door, side door and make sure it didn’t end up in a mail room or receiving office.
  • If you see your local postman/postwoman, enquire about the package with them.

If all of these steps fail to bring a resolution, please contact SPEQS® Customer Care on 1800 669 877 or support@speqs.com Monday to Friday 9am to 4pm WST so that we can assist you further.

How do you ensure that my package will arrive at the right location?

To ensure the security of your items a signature is required upon delivery. If no one is available to sign for the package, collection or redelivery can be arranged directly with Startrack/Australia Post.

In Australia the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected to the nearest Startrack/Australia Post Depo for your collection.

To collect the parcel, the delivery card must be presented with a form of Photo ID and must be collected within 10 business days from the date it is received by the local post office.