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Terms and Conditions

Free Delivery Terms & Conditions

Free delivery online offer is subject to change at any time without prior notice. This offer is only available online and is valid for Australia Post Express within Australia.

Terms of Use

Notwithstanding any of these terms of use, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate licenses to use this Website, and to block or prevent future access to and use of this website for any reason or no reason. Upon termination, these terms of use will still apply.

By accessing, browsing or using this Website, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these terms of use and any dispute of any sort of conflict that might arise between you and SPEQS® or its related companies.

Regardless of where you access this Website, you agree that any action at law or inequity arising out of or relating to these terms of use shall be filed and adjudicated only in the federal or state courts located in Australia, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and SPEQS® or any of its related companies.

These terms of use constitute the entire agreement between you and SPEQS® with respect to this Website and supersede all prior or temporary communications and proposals, whether electronic, oral or written with respect to this Website. A printed version of these terms of use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms of use. The same extent will be subject to other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

The rights provided in these terms of use are cumulative and not exclusive of any other rights available in any other instrument or at law. These terms of use are in addition to and are not prejudiced by or merged in any right a party now has or may have.

If any of these terms of use are illegal, void or unenforceable, they will be ineffective to the extent of the illegality, voidability or unenforceability, but without invalidating the remaining terms of use.

Failure to exercise or delay in exercising, any right, power or remedy does not impair or operate as a waiver of any right, power or remedy. No single or partial exercise of any right, power or remedy precludes its further exercise or the exercise of any other rights, powers or remedies. Any waiver is effective only to the extent that it is in writing.

These terms of use may be amended by SPEQS® at any time by publishing the changes on this Website. The terms and conditions as amended shall apply upon being published.

Guarantee & Product Refund Policy

SPEQS® Eyewear and Lens Quality Guarantee

SPEQS® Limited advise that SPEQS frames and lenses are manufactured in accordance with exacting international standards and we believe them to be of the highest quality. If within twelve months of purchase, your glasses, lenses or contact lenses have any defects relating to material or production faults we will repair or replace them for you, free of charge. Application and coverage of Guarantee protection for SPEQS® distributed frames, lenses and related products is provided in Australia by SPEQS® Limited in accordance with Australian Consumer Law.\

Prescriptions

When you order prescription glasses from us, we need accurate information from you to make sure your order is suited to you. By providing us with prescription information, you warrant that it is accurate and complete and that the information comes from a non-expired prescription that was validly provided to you by an eligible optometrist or ophthalmologist. You also agree to allow us to contact your optometrist or ophthalmologist on your behalf to confirm your prescription or to ensure we have all required information and to share this information with your practitioner as is necessary to complete your order.

If at any time after receiving your prescription order you experience any kind of problem with your glasses, please immediately remove the glasses and contact us so we can help resolve the situation. If you choose not to contact us, we recommend that you consult an optometrist and/or a medical practitioner as soon as possible.

Pupillary distance

Speqs will use an appropriate, average pupillary distance set by its supervising opticians, unless:

(A) You send your pupillary distance measurement to us; and/or

(B) one of Speqs' supervising opticians considers at his/her absolute discretion that it is necessary for you to obtain a pupillary distance measurement.

No Fuss 100% Refund Guarantee

At SPEQS® we want you to be completely happy with your purchase. If you have any concerns within 30 days of the date of your purchase we will refund your purchase price in full. No questions and with no fuss.

Guarantee Period

Application of manufacturer Guarantee protection of SPEQS frames and lenses operates for a twelve (12) months period from date of shipping from the manufacturer to you.

Guarantee Claim

(A) If you consider that frames or lenses supplied by SPEQS® Limited (the “Product”) are not of acceptable quality or has a latent defect you can make a claim under this Guarantee to have the item repaired or if required be replaced and returned to you in good order within a reasonable time allowing for transport and shipping.

(B) SPEQS® Limited confirms that this Guarantee will only be provided for its products sold within Australia and it is responsible for all reasonable expenses associated with any Guarantee Claim requiring transport and shipping of products.

(C) If you wish to make a claim under this Guarantee, you should contact: SPEQS® Limited trading as SPEQS®, 390 Oxford Street Mount Hawthorn WA 6016. Telephone: 1800 669 877. Email: info@speqs.com

Guarantee Transferability

This Guarantee and associated guarantees are limited to the buyer in the first instance and not transferable. To avoid doubt no Guarantee is provided if products are on-sold or transferred in any way to a third party without the express permission of the SPEQS® Limited in writing.

Guarantee Exclusions

(A) This section identifies what is excluded under this Guarantee.

(B) This Guarantee does not cover damage caused by:
misuse or abusive use or inappropriate use of eyewear, lenses or contact lenses whether intentional or accidental;
exposure to excessive heat, extreme cold, moisture or dampness or otherwise any use outside of design parameters;

Customers Guarantee for SPEQS® Eyewear

Dear SPEQS® customer, Australian Consumer Law (“ACL”) as well as other State and Territory laws guarantee you certain conditions, warranties and undertakings, and give you legal rights, in relation to the quality and suitability of SPEQS® distributed frames and lenses sold in Australia.

Nothing in this Guarantee purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act 2010 and other Australian Laws. Our frames and lenses come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the frames and lenses repaired or replaced if the eyewear products fail to be of acceptable quality and the failure does not amount to a major failure.

SPEQS® Customer Prescription Verification Permission

SPEQS® advise that in accordance with Australian privacy laws and in compliance with SPEQS® service supply agreements with associated Health Insurance Providers; we at SPEQS® require your permission and authorization to submit your prescription details to your Health Insurance Provider for verification as part of processing your order for frames, lenses or contact lenses.

HBF Member Benefits Terms & Conditions

The HBF No-Gap range and HBF member benefit discounts apply to HBF Members only.

The HBF No-Gap range and HBF member benefit discounts do not apply to
non-prescription eyewear or contact lenses.

The HBF No-Gap range and HBF Member benefit discounts cannot be used in conjunction
with any other offer.

Additional Terms for the HBF No-Gap Range

  • Gap-free frames and lenses are subject to your level of health cover, available limit and HBF health fund rules. Please contact HBF for confirmation 
  • Up to $120 for frames with single vision lenses on HBF No-Gap Range eyewear only
    • Includes standard single vision lenses with Anti-Reflective coating
  • Up to $160 for frames with progressive lenses on HBF No-Gap Range eyewear only.
    • Includes standard progressive lenses with Diamond Anti-Reflective coating, excluding optional add-ons.

Additional Terms for the HBF Member Benefits & HBF Discounts

  • 10% off frames outside of the No-Gap Range
  • 20% off all prescription lenses outside of the No-Gap Range
  • 20% off lens upgrades 
    • Which includes but is not limited to UV coating, High Index, Photochromatic, Hard coating, Anti-Reflection

System Security

We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure we have employed suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

This website www.SPEQS.com is operated by SPEQS® Limited., which includes SPEQS® stores. This privacy policy only covers information collected at this website and does not cover any information collected offline by SPEQS®. All SPEQS® websites are covered by this privacy policy. Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security.

We ensure to take the appropriate physical, electronic and administrative steps to maintain the security and accuracy of identifiable information we collect including limiting the number of people who have physical access to our database servers as well as employing electronic security systems and password protections that guard against unauthorised access.

Our website uses a Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. SPEQS® Customer Care and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.